Our return policy lasts 30 days from the date your order is delivered.
For returns unrelated to an incorrect, defective, or damaged item, the item must be undamaged and in substantially the same condition in which you received it. Reasonable handling or testing is permitted, but items showing excessive wear, alteration, damage, or soiling may not be eligible for return.
Returns
To request a return, contact us at support@hexspa.com with your order number and the reason for the return.
Please contact us before sending an item back so we can provide return instructions.
Unless the return is due to an incorrect, defective, or damaged item, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an incorrect, defective, or damaged item.
We recommend using a trackable shipping method for returns. We cannot guarantee receipt of returned items that cannot be tracked.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us at support@hexspa.com as soon as reasonably possible.
Please include your order number and, if applicable, photographs.
If the problem is our responsibility, we will arrange an appropriate replacement or refund and cover reasonable return shipping costs when a return is required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Once issued, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
Exchanges are subject to product availability. If you would like to exchange an eligible item, contact us at support@hexspa.com. For voluntary exchanges, customers are responsible for return shipping and shipping for the replacement item. If the exchange is necessary because the item was incorrect, defective, or damaged, Hexspa will cover reasonable shipping costs.
Questions
For questions about returns or refunds, contact us at support@hexspa.com.